PT Moradesk Digital Indonesia
Help center
Quick guidance for Moradesk accounts, companies, and products.
Account & security
How do I sign in?
Use Sign in or Create account, then continue to the Hub. One account can be used with the companies and products that grant you access.
What if I forget my password?
Choose Forgot password on the sign-in page. Use the recovery email link to set a new password. Do not share recovery links or codes.
Where is my verification code?
Check your email address, inbox, and spam folder. Follow the on-screen wait before requesting another code. If a code is rejected or expired, follow the verification page instructions.
Companies & products
How do I choose a company?
Open the company picker in the Hub header. Check the selected company before opening a product; each company's data and access are managed separately.
Why can I not open a product?
Product availability, company access status, and role permissions determine what you can open. Staff can ask the company owner to review access. See Availability for product information.
How do I join through an invitation?
Open the complete link shared by the company owner and sign in with the invited email. Verify your email if asked, review the company and role, then confirm joining. Expired or cancelled links need to be replaced by the owner.
Subscriptions & trials
Where can I see access status?
Company owners can open Billing in the Hub to see the information available for their company. This section may be unavailable if product access or billing has not been enabled.
Where is the 14-day trial?
If trials are open for an eligible company, the option appears in Billing and requires the owner's confirmation. Creating an account or company does not automatically start a trial. Each product may have its own terms.
Are payments available?
Check Availability before planning a purchase. Payments labelled as simulated do not involve real funds and are not proof of a production subscription payment.
Data & other questions
How can I request access to or deletion of personal data?
Use the support and privacy channel on Contact us. Explain your request without sending passwords or verification codes. For data entered by a customer company, contact that company's administrator so authority and context can be reviewed.
Is Moradesk only for retail?
Moradesk is the digital company behind several product initiatives. MoraRetail specifically serves electronics stores. Website services and custom projects are a future direction and are not offered at present.